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Terms and Conditions

1. Definitions: Unless the context otherwise provides, the following definitions shall have the meanings set against them respectively:

‘The Company’ - Travel-direct.com is a trading name of Travel Direct (UK) Ltd. Company No. SC336927.

‘Contract’ - The agreement between the Company and the Customer for the Company to provide the Service, constituted by these terms and conditions and any other written documents or verbal agreements between the parties.

‘Customer’ - The customer of the Company for whom the Service is being provided.

‘Service’ or ‘Services’- The service or services, without any limitation, which the Company has undertaken for the Customer pursuant to the Contract.

‘Visa’ or ‘Visas’- Visas of any type, the procurement of which is a part of the Company’s Services. This definition also includes the Customer’s passport if also provided for the Company’s use as part of the Visa procurement Service.

‘Third Party’ or ‘Third Parties’ - Any person or organisation not being the Company or the Customer. Please note that Travel Direct (UK) Ltd is not a part of any government body, and is not affiliated to any government body.

2. Payment.

  • (a) The Customer shall not be entitled to withhold payment of any amount properly payable under the Contract on account of any disputed claim by the
  • Customer in respect of other goods or services provided by the Company or any alleged breach of the Contract, or any other Contract between The
  • Company and the Customer. The Customer shall not be entitled to set-off or otherwise deduct from any amount properly payable to The Company any monies
  • which are allegedly due from the Company to the Customer.
  • (b) Full payment must be received from the Customer before the Company can begin processing the order / confirm bookings.
  • 3. Delivery.

  • (a) While the Company endeavours to ensure the delivery on the date which the Customer has requested, it cannot be held responsible for any loss, direct
  • or otherwise, accruing to the Customer as a result of error or delay by Third Parties, or error (including failure to supply full information on the Visa
  • Application Form) on the part of the Customer. If the loss or delay is due to error by the Company, the Company will: i) refund the monies already paid by
  • the Customer for the Service; and ii) pay the cost of replacement of the Customer’s passport, if such loss can be reasonably proven by the Customer.
  • (b) The Company cannot be held responsible for the decisions, errors or any other actions of Third Parties involved in the process of rendering the Service
  • or Services provided by the Company. The Customer agrees to indemnify the Company against any consequential loss incurred to the Customer due to errors,
  • omissions or any other actions of the Company, the Customer or Third Parties.
  • (c) When a postal service has been requested by the Customer, the Company will send Visas to the Customer by Royal Mail Special Delivery, which guarantees
  • delivery (upon signature) the next working day. The Company will not be held liable in the case of default by the Royal Mail. Royal Mail terms and
  • conditions apply.

    4. Transfers

  • (a) The Company cannot pay any compensation, damages, expenses, costs, losses or any other amount of any description or otherwise accept
  • responsibility the transfer provider has to change or cancel the Customers arrangements or the Customers arrangements cannot be provided as
  • or when agreed, or the Customers arrangements prove deficient.
  • (b) The Company cannot pay any compensation if the Customer suffers any loss or damage of any description (including death or personal injury) as a
  • result of circumstances or an event beyond our control which we could not foresee or avoid even after taking all reasonable care. Such as
  • circumstances will usually include war, terrorist activity, civil unrest, industrial dispute, fire, natural or nuclear disaster, bad weather and all similar
  • circumstances and in all such cases whether actual or threatened. References in these conditions to “exceptional circumstances” mean such
  • circumstances.
  • 5. Changes to website

  • (a) The Company cannot be held responsible if things change and errors occur before or after information is placed on our website. The Company check
  • regularly to see if the Company need to update or correct any information or prices. If there are any changes or updates required, the Company will
  • update the website as urgently as possible.
  • (b) If the customer has made a booking / reservation after this time, the Company will try their best to notify the Customer of the updates, significant
  • changes or mistakes which affect the Customer before travel.
  • (c) In the event that an incorrect price has been entered in error, any booking made based on such incorrect price will not be valid. The Customer will be
  • advised of the mistake at the earliest opportunity and then have the option either to pay the correct price or to cancel and receive a full refund of any
  • money the Customer has already paid.
  • 6. The Customer responsibilities

  • (a) The person who makes the booking is the ‘lead name’. He or she must be at least 18 years old and is responsible for payment of the total cost of the
  • booking, including cancellation or amendment charges that may be payable.
  • (b) He or she also agrees to provide accurate and full information to the remainder of the party in relation to the booking. By confirming the booking, the
  • lead name confirms that all the other members of the party, including any that may be added or substituted at a later date; agree to be bound by
  • these conditions and all other relevant information on our website or which is provided to you prior to or at the time of booking.
  • 7. Disabilities / Medical conditions

  • (a) It is important that the Customer makes the appropriate enquiries about any special requirements for individuals that have a disability or medical
  • condition, before confirming / booking services with the Company.
  • (b) If special arrangements need to be made for the Customer, an extra charge may have to be applied.
  • (c) The Company cannot be held responsible if the Customer fails to notify the Company (at all or in sufficient detail) about special requirements that will
  • or may affect your arrangements and this means the Company will not compensate the Customer if the special needs/ requirements are not met as a
  • result.
  • 8. Visas and Miscellaneous

  • (a) The Company cannot be held responsible for any problems, loss, injury or otherwise occurring as a result of omission, error, or oversight by the
  • Customer.
  • (b) No liability can be accepted by the Company for any loss, injury or otherwise resulting from natural disasters, war, rioting, strikes, or any other
  • circumstance beyond the Company’s control.
  • (c) The company cannot be held responsible for any problems arising, or costs incurred, because of governmental and/or consular decisions or actions.
  • (d) The company reserves the right to refuse applications.
  • (e) By making your booking or enquiry online or otherwise providing us with an email address, you as the Customer authorise the Company to contact you
  • in relation to your booking or enquiry using the contact details the Customer has provided.
  • (f) By using any of the Company services Customer agrees to the Company's "Terms & Conditions" shown on this website. The provision of information by the Company to the Customers inquiries is free and based on the Company's unilateral understanding of the Customer's inquiries and limited information known and mastered in order to provide assistance for the Customer's visa application(s). No matter what the circumstances are, it cannot be interpreted that Travel Direct (UK) Ltd and/or its employees has made any promise or assurance, nor does it bear any other legal responsability for the answers to Customers' queries.
  • 9. Refunds / Cancellations

  • (a) If the Customer cancels an order for a visa once the Company has started the application process, the Company reserves the right to charge a cancellation fee to the Customer of 100% if cancellation notice provided by the Customer to the Company is 30 business days or less. (This is to cover non-refundable fees and administration costs).
  • (b) In relation to hotels and tours; if the Customer would like to cancel after booking the Company's services, the Company reserves the right to charge a
  • cancellation fee to the Customer of 10% if cancellation notice is provided with more than 30 days notice, 50% if given 14 days notice and 100% if notice
  • is given 10 days or less. (This is to cover non-refundable fees and administration costs).
  • (c) In the unlikely event that your application is refused at the Consulate, you will still be charged the Visa Centre and Consulate fees.
  • (d) At the discretion of the appropriate Consulate, they reserve the right to refuse your application or request further information.

  • 10. Currencies and on-line payments: we accept British Pounds only, therefore when you send your payment in a currency different from the British Pounds please make sure that the amount to reach us in British Pounds after the currency conversion covers our service fees. On the Company website, we display third party links. The on-line payment system used by the Company (WorldPay) will only be processing payments for http://www.travel-direct.com.

    11. Governing Law

  • The Contract shall be interpreted and governed in accordance with Scottish law in force.